Customer Success & Support Always There For You
Onboarding a new product or process can be a challenge, especially when you’ve gotten used to doing things a certain way.
That's why we've invested in the people and the resources whose sole focus everyday is to help you operate better. Our is a partner you can lean on to help achieve your operational business objectives.
We're Here to Make Your Job Easier
We eat, sleep, and breathe laundry, which means our partnership doesn’t end once we install the equipment. After we on-board your staff, our Customer Success Team will continue to work with your team to identify areas of opportunity and unleash the full power Spindle.

How Spindle’s Customer Success Team Helps
Onboarding
Your journey starts with purpose. In your first month, our experts work closely with your team to:
- Understand your business goals
- Customize the Spindle experience to your workflows
- Ensure your staff is fully trained and confident
The result? A seamless rollout and a strong foundation for long-term success.
Dedicated Customer Success Manager
Our experts don’t just support the software. They support your success with actionable insights and industry best practices. Whether it’s:
- Finding the optimal speed for your ironers
- Improving washfloor flow
- Tackling unique process challenges
We’re here with answers, strategies, and solutions rooted in decades of industry experience.
Consulting Services
Our professional services are here to help. Our team will teach best practices and answer questions like, "what is the optimal speed to run my ironers?" and "how can we improve the flow of our washfloor?"
Support You Can Rely On
Let our team of technical experts help you get the most out of your plant. We understand that no software is perfect and hardware breaks.
When a problem does arise, we respond quickly and effectively to ensure the problem is solved in a timely manner.

How Can Spindle's Support Team Help?
96% Customer Satisfaction Score
Our team obsesses over helping our customers solve their problems in a timely manner and the results speak for themselves. As the saying goes, "a happy customer is a happy life"... or something like that.
Access Our Help Center
We've taken the most frequently asked questions over the years and created a Help Center designed to give our customers the support they need.
Submit a Support Ticket
If you're unable to find what you're looking for from our Help Center, submit a ticket. We will answer any question you have as soon as we can.