Spindle Privacy and Cookie Policy

Effective: May 25, 2018

 

Overview

This Privacy Policy becomes effective on May 25, 2018. “We”, Spindle - a Dober Chemical Corp. company, headquartered at 11230 Katherine’s Crossing, Woodridge, IL, USA act as the data processor for information collected from you through our website or email correspondence. This policy does not apply to information we collect from offline sources (such as correspondence from a tradeshow).

In this Policy, we will describe how we collect, process, use, share, and secure personal information that we receive via our websites and emails we send. The policy will also describe your choices regarding use, access, and deletion of your personal information.

Information We Collect and How We Collect It

When you fill out information on a form, we capture the information you provided on that form such as name, email, company, and any other information you provided to us. We also collect your information from email correspondence. We may also capture your IP address, which type of device you filled out the form, your geographic region, and other technical details such as your operating system and browser you use. This information is stored in Hubspot. HubSpot is a Customer Relationship Management (CRM) tool we use to attract visitors, identify their needs, and close customers.

We may also track your activity on our website. Through the use of cookies, we know which pages on our website you visited, when you visited them, and your activity such as which videos or download offers you selected on our website. 

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link .

Why We Collect Your Information

The collection and storage of this information supports our ongoing business operations and our marketing activities. We use the personal information we collect at the individual level so that we can better serve you and at the aggregate level so that we can better understand which of our website pages, emails, and campaigns (“Marketing”) bring the most value to users.

For our ongoing business operations, we use this information to maintain account information and process transactions such as order receipt, sales order acknowledgement, and invoicing.

We also use the information collected for our Marketing purposes. When you visit pages on our website, fill out a form, or download case studies, you are showing legitimate interest in our offerings. Tracking activity of users helps us understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback.

We will also use this information to tailor the marketing collateral that we think you may be interested in. Collateral we send may include a blog on a topic we think would interest you or a video that may help you better understand a topic of interest to you.

Storage and Security of Personal Information

The information we store is only accessible by Spindle employees and by employees who have a need to access the information.

For all contacts, we only store your information for as long as necessary for purposes required for processing. For instance, if you are a customer, we will retain necessary information to support our ongoing business operations. On the other hand, for marketing purposes we will only retain your information for as long as we believe you have shown legitimate interest in our product offerings.

Your Privacy Controls – It is Your Information

One of Spindle’s core values is “Mutual Trust and Respect” (MTR). We extend this core value amongst our employees, our customers, our prospects, and anyone else whom we have personal information on. The information we have is used for Spindle business purposes. We may need to share your information to complete transactional work (fulfill orders) or when 3rd party partners or vendors are working on our behalf. However, we will never share your information with advertisers or in any way that you would not expect us to in order to fulfill our business operations.

We believe that ‘Personal Information’ is just that – it is personal. That is why we provide you with the following options to opt-out, access, or make adjustments to your data:

  • Opt-out: If you want to opt-out of correspondence with us, you will be able to opt-out from receiving email messages by clicking the opt-out hyperlink at the bottom of any email.
  • Access and Modify: If you’d like to access the data we may have on you, just ask. Send an email to spindleinfo@spindlelive.com to request access to your data.
  • Delete Data: If you’d like to delete any personal information we have, just ask. Send an email to spindleinfo@spindlelive.com and we will delete any requested data. In situations where we need to retain personal information for business operations, we will discuss alternatives with you.

For those residents of the European Economic Area (EEA), we ensure you have data protection rights in compliance with the General Data Protection Regulation (GDPR).

Online Privacy Policy Only

This privacy policy applies only to information collected online through our website and does not extend to information collected offline.

Other Websites

This privacy statement applies solely to information collected by this website, which contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every website that they visit.

Consent

By using our site, you consent to our online privacy policy.

If You Contact Us

We answer the email we receive by sending an email response to the sender. We also store the email we receive for archival purposes and for our own marketing purposes if we feel that it is consistent with the nature of the inquiry. We will not use return email addresses for any other purpose unless you give us permission to do so.

How to Contact Us

Should you have other questions or concerns about this privacy policy, you may contact us using the below information:

Spindle 
11230 Katherine's Crossing, Suite 100 
Woodridge, IL 60517 
630.410.7300 
spindleinfo@spindlelive.com