Unrivaled Technical Support

Our support team exists for the sole purpose of delighting our customers. Have a question? We're here to help your team get back to doing what they do best.

Visit Help Center

How Can Spindle's Support Team Help?

We understand that no software is perfect and hardware breaks. That's why we have a world class technical support team. So when a problem does arise, we respond quickly and effectively to ensure the problem is solved in a timely manner.

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96% Customer Satisfaction Score

Our team obsesses over helping our customers solve their problems in a timely manner and the results speak for themselves. As the saying goes, "a happy customer is a happy life"... or something like that.


Access Our Help Center

We've taken the most frequently asked questions over the years and created a Help Center designed to give our customers the support they need.

Visit Help Center

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Submit A Request

If you're unable to find what you're looking for from our Help Center, submit a ticket. We will answer any question you have as soon as we can.

Submit a Support Ticket

Meet a Few Members of Our Customer Support Team

Meet the people responsible for answering your support tickets and making sure Spindle is running properly in your plant. 

Briennen Thomas


Support Leader

Briennen ensures Spindle has the right people, processes, and technology in place so that we can provide the best possible experience for our customers.



Support Specialist III

The only thing Francisco loves more than helping others with technology is spending time with his French Bulldog!

RonKoven V2


Support Specialist II

When Ron isn't DJing at our company events, he's diving head first into our customer's most complex support tickets. Making you happy is his number one goal.

Viraj Shah-1


Support Specialist III

Viraj loves going the extra mile for our customers. Meaning he's not here 'just' to complete support tickets. He loves building relationships along the way.

Don't Take Our Word For It

"When it comes to third party vendors – Spindle by far gives the best support and service."